Complaints Policy

It is our policy to deal with compaints fairly and quickly. Green Labyrinth will:

  • take into account the company‚Äôs Equality and Diversity Policy
  • take into account of the Appeals Policy
  • ensure students are aware of the awarding body complaints policy and procedure
  • comply with the awarding bodies complaints policy and procedure
  • deal swiftly and fairly with complaints to the best of its ability
  • Complaints Policy

    Complainants should provide the following information to the Head Of Centre to enable speedy handling of the complaint and ensure that proper records are kept, including:

  • name and contact details of the complainant
  • description of the complaint
  • names of persons involved with the complaint, including all of those who have already dealt with the complaint
  • details of any papers, letters, emails that are relevant to the complaint

  • In dealing with the complaint Green Labyrinth will respect the confidentiality of the complainant and will comply with whistle blowing and equality legislation.

    Outcome of complaint

    The head of centre will acknowledge the receipt of the complaint within one week and conduct the investigation into the complaint within four weeks. Meetings to investigate the complaint will involve the Head of Centre, the complainant, a friend or supporter of the complainant, and a representative of any person or organisation referred to in the complaint. Written records will be kept of the meeting(s). At the conclusion of the investigation the Head of Centre will provide the complainant with a report stating:

  • whether the complaint is upheld or rejected
  • the actions Green Labyrinth will take in response to the complaintt
  • any redress that is offered
  • he formal response to the details of the complaint
  • Right of Further Referral

    The complainant is at liberty to lodge a further grievance if they are dissatisfied with the report and may refer their complaint to the Chief Executive ESFA if they believe that the Managing Director of Green Inc (eu) Limited is unable to deal with their complaint satisfactorily.