It is our policy to deal with compaints fairly and quickly. Green Labyrinth will:
Complainants should provide the following information to the Head Of Centre to enable speedy handling of the complaint and ensure that proper records are kept, including:
In dealing with the complaint Green Labyrinth will respect the confidentiality of the complainant and will comply with whistle blowing and equality legislation.
Outcome of complaint
The head of centre will acknowledge the receipt of the complaint within one week and conduct the investigation into the complaint within four weeks. Meetings to investigate the complaint will involve the Head of Centre, the complainant, a friend or supporter of the complainant, and a representative of any person or organisation referred to in the complaint. Written records will be kept of the meeting(s). At the conclusion of the investigation the Head of Centre will provide the complainant with a report stating:
Right of Further Referral
The complainant is at liberty to lodge a further grievance if they are dissatisfied with the report and may refer their complaint to the Chief Executive ESFA if they believe that the Managing Director of Green Inc (eu) Limited is unable to deal with their complaint satisfactorily.